What the
FAQ!
Clyde was founded in 2019. Since then, the international team has been working diligently to track down the best car models, put together the best pricing offers and organize everything in the background. For you, Switzerland and everyone that wants to stay mobile and flexible at the same time.
Out and about without any stress with this subscription. No desire for all the setup and organization linked to a car? Good, because Clyde has already taken care of all that. Registration, taxes and much more. And if the car needs to be brought in for inspection, Clyde will take care of that as well, of course. The only thing left for you is to click and off we go.
Clyde offers the most flexible car subscription for Switzerland. It has never been so easy to drive your own car. The Clyde customer chooses the right car and determines the desired minimum term between one month and 48 months and the monthly mileage between 250 km and 4,000 km. A fixed monthly installment is then always paid, which covers all costs, except refuelling. We are the only provider where there is no registration fee and the car is delivered free of charge to any place in Switzerland. The entire purchase process is completely digital. We call it all "Your ticket to freedom".
Switching your car is very easy. Just send us an email to [email protected] with the following information:
- Link to the desired car
- Desired mileage package
- Desired minimum subscription duration
Our Customer Care will contact you for a changeover date. Return and handover will be on the same day.
At least 20 years old, residency in Switzerland oder Liechtenstein, valid driving licence (category B) and a successful credit check. If you fit these criteria, you’re a match. If not, your dream car has to stay with us for a little longer.
The right to drive extends to journeys in Switzerland and the Principality of Liechtenstein, in the states of Europe and in the Mediterranean rim and island states. The insurance cover does not apply in the following countries and driving in these countries is therefore prohibited: Algeria, Armenia, Azerbaijan, Egypt, Georgia, Kazakhstan, Lebanon, Libya, Moldova, Russian Federation, Syria, Ukraine and Belarus.
The predominant place of use of the car must be in Switzerland or Liechtenstein.
You can also find cars that are not immediately available on Clyde.ch, e.g. cars that will be available in the coming months. You can book these as many days in advance as you like. However, the delivery of the car must take place in the month of availability indicated by us. For example, if you book a car in January that will be available from April, the car you book must be delivered to you in April. The minimum term you have chosen begins on the day the car is handed over to you
However, unused kilometres cannot be transferred to another subscription or vehicle.
If you drive more than 4’000km per month on average, we will charge you - independent of the vehicle - a price per excess kilometre for all mileage beyond 4’000km per month.
After the minimum duration has been reached, the subscription continues to renew automatically for another month.
You plan to end your subscription? You can cancel your subscription online with 10 days’ notice, earliest possible end date at the end of your minimum subscription period.
No surprises, no bullshit. That’s why you don’t have to pay a deposit.
Depending on the results of your credit check, however, it could be possible that we will need to agree on different payment terms. Of course, this will only happen after prior consultation with you.
Please note that the delivery time of your car can differ depending on the chosen payment method.
Alternatively, you can choose to pick up your car at one of the following locations:
- AMAG Kreuzlingen, Kreuzlingen
- AMAG Autowelt, Dübendorf
- AMAG Zug, Cham
- AMAG Bern, Bern
- AMAG, Lausanne, Lausanne
- AMAG Petit-Lancy, Petit-Lancy
- Pargger AG, Stans
- Clyde Office, Zürich
Your car will be filled up by us before it is delivered from our car storage depot to your home. In this case, it’s possible that your tank won’t be 100% full, when you receive the car.
Simply fair: you will need to refuel the car on your return, but in case of a home pickup, Clyde will cover the fuel costs for driving your car back from your home to our car storage depot.
Please do not forget to return the vehicle with a full tank of fuel, undamaged, cleaned (car 1x through the car wash & vacuuming), roadworthy, in accordance with its age and mileage, with all keys and associated components and documents.
A small racer, cool station wagon or would you like something electric? We are extending our portfolio step by step.
You will receive your personal Clyde x swisscharge charging card by post at no additional cost to you. Order fee? Nope. Membership fee? Nope. Annual fee? Nope! You can use the card or your login credentials to cover the cost of charging your car at any charging station in the swisscharge.ch network in Switzerland and throughout Europe. The best part? Clyde will take care of the bill. Full speed ahead.
If you do so, we cannot transfer these charging costs to your regular account or reimburse you for them. If you wish to charge your car at a station that is not part of the swisscharge.ch network, be aware that this will not be covered by your monthly flat rate, so you will have to pay for it separately.
For all Tesla drivers: if you charge your Tesla at a swisscharge.ch charging station, we will of course pick up the costs. Obviously, you can also charge it via the Tesla app at all Tesla Supercharger stations. However, please note that this is not included in the flat rate and you will have to pay the costs separately yourself.
If you choose a plug-in hybrid car, you can decide for yourself which Swiss charging network provider you want to use. As soon as you register with your favourite provider via the app, your charging will simply be billed via your credit card.
For all Tesla drivers: if you charge your Tesla at a swisscharge.ch charging station, we will of course pick up the costs. Obviously, you can also charge it via the Tesla app at all Tesla Supercharger stations. However, please note that this is not included in the flat rate and you will have to pay the costs separately yourself. Charging at charging stations that are not part of the swisscharge.ch network is excluded from the Clyde flat rate for charging.
If you charge your car but fail to use the login credentials made available to you or your free swisscharge.ch charging card, this will likewise not be covered by the flat rate for charging.
If, however, we have reason to believe that you’re being a little rascal and ignoring our terms and conditions by consuming an unusual amount of electricity, we reserve the right to pass on the costs incurred for wrongful usage to you and charge a service fee on top.
Parking Damage:
Extends the insurance coverage to damage caused by unknown persons to the parked vehicle. Two (2) cases are included per calendar year. The deductible for corresponding damage is CHF 0 and the sum insured is unlimited.
Extended glass coverage:
In the partially comprehensive insurance the glass breakage of the front, rear and side windows as well as the glass roof is insured as standard. Extended coverage additionally insures all vehicle parts made of glass, Plexiglas or similar hard materials (e.g. headlights, auxiliary headlights, fog lights, turn signal lenses, reflectors, reversing lamps, rearview mirrors and license plate lighting). The deductible for corresponding damage is CHF 0.
Partial comprehensive cover basically covers damage to your car for which you are not responsible (not caused intentionally). This includes damage caused by fire, natural hazards, animal collisions, vandalism, theft and simple glass damages.The deductible for private customers and pool cars is CHF 0.
For private customers, the standard deductible for the fully comprehensive insurance (collision) is CHF 1,500 and can be reduced to CHF 1,000 or CHF 500 on request for an additional fee in the booking process. The deductible of the fully comprehensive cover covers damage to your own car caused by classic collision events (e.g. collision with another car, collision with a pillar, etc.). The deductible is always calculated per damage.
If damage is caused to another car, a person or an object in the event of a collision, this is covered by the liability insurance. For private customers, the deductible of the liability insurance is CHF 0.
The deductible for pool vehicles is CHF 1'000 for liability insurance and CHF 1'500 for fully comprehensive insurance (collision). In this case reducing the deductible is not possible.
For a monthly surcharge, you can choose the Insurance Plus option, which covers you additionally for glass and parking damage.
No worries – it happens to the best of us. If there’s been an accident or your car has broken down, your first call should be to the below number depending on your car brand – then let us know.
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Audi, Seat, Skoda and VW: +41 848 024 365
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Porsche:+41 800 724 911
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Tesla: +41 618 553 021
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Bentley: 00800 4886 4886
For other kinds of damage, you can come straight to us.
But bear in mind: depending on the weather, an early switch from summer to winter tyres might be in order. Most manufacturers recommend making the switch when the temperature dips below 7 degrees Celsius.
Tyres: You can make an appointment with one of the following Clyde tyre partners . The dismantled tyres will be stored for you. When the tread is worn down, the tyre partner will fit you with new tyres.
You want to quit? After your minimum subscription duration you can cancel your subscription at any time, effective as of the end of your individual subscription month. Just send us an email to [email protected], allowing a notice period of at least 10 days before the end of your subscription period.
Any
questions?
We’re here for you.
The Clyde team is looking forward to your message.