What the
FAQ!


From Züri with Love.

Clyde was founded in 2019. Since then, the international team has been working diligently to track down the best car models, put together the best pricing offers and organize everything in the background. For you, Switzerland and everyone that wants to stay mobile and flexible at the same time.

Out and about without any stress with this subscription. No desire for all the setup and organization linked to a car? Good, because Clyde has already taken care of all that. Registration, taxes and much more. And if the car needs to be brought in for inspection, Clyde will take care of that as well, of course. The only thing left for you is to click and off we go.

Clyde offers the most flexible car subscription for Switzerland. It has never been so easy to drive your own car. The Clyde customer chooses the right car and determines the desired minimum term between one month and one year and the monthly mileage between 500 km and 4,000 km. A fixed monthly installment is then always paid, which covers all costs, except refuelling. We are the only provider where there is no registration fee and the car is delivered free of charge to any place in Switzerland. The entire purchase process is completely digital. We call it all "Your car in Easy.

Our promise is "Your car in Easy", so you have no registration fee and zero risk just to try it out. It couldn't be more convenient, because we deliver your car to any address in Switzerland free of charge within 10 working days of receipt of payment for the first monthly subscription rate (valid for cars immediately available from stock). And now have a look at our fine selection of city cars, cool station wagons and great electric models.

Switching your car is very easy. Just send us an email to [email protected] with the following information:

  1. Link to the desired car
  2. Desired mileage package
  3. Desired minimum subscription duration

Our Customer Care will contact you for a changeover date. Return and handover will be on the same day.

Back to New? Switching your car within the minimum subscription duration is unfortunately not possible. After your minimum subscription duration has expired, you can easily switch cars.
Sure! As long as you already have an official registration document and a valid driver's license, we can redeem the vehicle for you. Please note that in some cases we need a written proof of your registration for the traffic office.
Basically, we’d like to make your life as easy as possible. That means that we will only change your car against an new one if it’s absolutely necessary. If this really is the case, we will make sure to contact you 2 months in advance.
Easy: with Clyde you can let your favorite people drive your car.

At least 20 years old, residency in Switzerland oder Liechtenstein, valid driving licence (category B) and a successful credit check. If you fit these criteria, you’re a match. If not, your dream car has to stay with us for a little longer.

The right to drive extends to journeys in Switzerland and the Principality of Liechtenstein, in the states of Europe and in the Mediterranean rim and island states. The insurance cover does not apply in the following countries and driving in these countries is therefore prohibited: Algeria, Armenia, Azerbaijan, Egypt, Georgia, Kazakhstan, Lebanon, Libya, Moldova, Russian Federation, Syria, Ukraine and Belarus.

The predominant place of use of the car must be in Switzerland or Liechtenstein.

With us, your car is not only available in easy, but also in fast. After receipt of your first monthly payment, we will provide you with your car within 10 working days (valid for cars immediately available from stock). The exact delivery conditions will be shown to you when you make your booking.
Cars available immediately from stock can be booked 30 days in advance at the earliest. But easy, we get daily supplies, so you should always find something suitable.

You can also find cars that are not immediately available on Clyde.ch, e.g. cars that will be available in the coming months. You can book these as many days in advance as you like. However, the delivery of the car must take place in the month of availability indicated by us. For example, if you book a car in January that will be available from April, the car you book must be delivered to you in April. The minimum term you have chosen begins on the day the car is handed over to you
Absolutely! During your subscription, any kilometres you don’t use are carried over to the following month.

However, unused kilometres cannot be transferred to another subscription or vehicle.
No problem! After you have returned the car, we’ll send you a separate invoice. Depending on how many kilometres you have driven, we’ll retrospectively charge you the next larger and appropriate mileage package that covers your excess mileage. Simply fair.

If you drive more than 4’000km per month on average, we will charge you - independent of the vehicle - a price per excess kilometre for all mileage beyond 4’000km per month.

We’d be very happy to. We’re delighted that you want to switch to Clyde. Please send us an email to [email protected] with the registration certificate, mileage and at least 5 pictures (inside and outside) of your old car. We’ll come back to you for an offer.

After the minimum duration has been reached, the subscription continues to renew automatically for another month.

You plan to end your subscription? You can cancel your subscription online with 10 days’ notice, earliest possible end date at the end of your minimum subscription period.

No surprises, no bullshit. That’s why you don’t have to pay a deposit. 

Depending on the results of your credit check, however, it could be possible that we will need to agree on different payment terms. Of course, this will only happen after prior consultation with you.

We are open for business! You can pay by credit card or by invoice.

Please note that the delivery time of your car can differ depending on the chosen payment method.
Yes, the car must be picked up personally by whoever has made the booking - in case of a pool vehicle by the most frequent driver. Please bring your valid driving license for identification purposes.
It couldn’t be easier: your car will be delivered to your door and picked up there as well. Without surcharge of course.

Alternatively, you can choose to pick up your car at one of the following locations:
  • AMAG Kreuzlingen, Kreuzlingen
  • AMAG Autowelt, Dübendorf
  • AMAG Zug, Cham
  • AMAG Bern, Bern
  • AMAG, Lausanne, Lausanne
  • AMAG Petit-Lancy, Petit-Lancy
  • Pargger AG, Stans
  • Clyde Office, Zürich
Clyde means flexible and easy. And that’s why we deliver your car directly to the door of your desired address within Switzerland and Liechtenstein. For free, of course. Please have your driving license ready for identification purposes.

Your car will be filled up by us before it is delivered from our car storage depot to your home. In this case, it’s possible that your tank won’t be 100% full, when you receive the car.

Simply fair: you will need to refuel the car on your return, but in case of a home pickup, Clyde will cover the fuel costs for driving your car back from your home to our car storage depot.
When you return the vehicle, we will collect it directly from your home.

Please do not forget to return the vehicle with a full tank of fuel, undamaged, cleaned (car 1x through the car wash & vacuuming), roadworthy, in accordance with its age and mileage, with all keys and associated components and documents.
Only very discreet. You will find our logo on the license plate holder and a small sticker on the back of the car. Since it should feel like your personal car, you have the possibility to remove this branding at any time. If you see a car on the street with a slightly bigger Clyde sticker, give us a waves! These are our Clyde Team cars.

A small racer, cool station wagon or would you like something electric? We are extending our portfolio step by step.

Your car fits in completely with your lifestyle – and that includes where you live. So you get a license plate from your canton of residence.
You get what you see – promise. That means the exact car that you’ve seen and chosen on the website.
Charging costs are not included in the monthly subscription rate and are paid by the driver. However, to make charging your Clyde car a breeze, we offer you a free charging card waiting for you when you pick up your Clyde car. As soon as you have registered online with our partner swisscharge.ch in just a few steps, all the costs for charging processes that you have paid for via your personal charging card will be easily debited from your credit card via a monthly collective invoice. This way, you always have an overview of your costs and don’t have to worry about annoying transfers or complicated payment processes.
 
our Clyde × swisscharge.ch charging card is already waiting for you when you pick up your Clyde car. All you have to do is register free of charge online at swisscharge.ch or in the swisscharge.ch app and link your card number. From then on, charging becomes a breeze.
 
You have already taken over your car or have not received a charging card? No problem, just contact us at [email protected]
Your charging processes, which you start either via your Clyde x swisscharge.ch charging card or with the swisscharge.ch app, will be charged to your swisscharge.ch user account. Simply deposit a valid credit card in your user account. At the end of the month, all your charging processes will be charged to your credit card as a collective invoice. Alternatively, you can of course always pay for charging processes directly at the charging station using the means of payment accepted there. Note, however, that the availability of these payment methods is often limited, and separately paid charges are not part of your monthly collective bill.
A total of over 130 000 charging stations are connected to the swisscharge.ch network throughout Europe. You can find an overview in the swisscharge.ch app .
Since the features and costs of home charging solutions are highly dependent on the product and the local conditions, we recommend that you always seek the advice of an expert if you are interested in such a solution. Many electricians can already help with questions about the installation. Alternatively, simply contact our partner swisscharge.ch .

You can find a non-binding cost check for your home charging solution here . As a Clyde customer, you can also benefit from an exclusive discount when ordering from the swisscharge.ch online shop . Simply enter the voucher code that you will find on your Clyde × swisscharge.ch flyer in the order process of your home charging solution. 
Fit and healthy. Our offer consists of vehicles as good as new.
Most of our cars are even less than one year old and have less than 20'000 km. The maximum age is 24 month, the maximum mileage is 30'000 km. 
swisscharge.ch enables clever and carefree charging station operation. With the help of the Clyde × swisscharge.ch charging card and the swisscharge.ch app, you can charge your car at 
130 000 charging stations across Europe. Without a subscription or basic fee, you have maximum cost transparency and convenience for your charging processes. Want to discover more? Just take a look here . Any questions? Have a look at the swisscharge.ch FAQ now.
The package includes the following aspects:

Parking Damage:
Extends the insurance coverage to damage caused by unknown persons to the parked vehicle. Two (2) cases are included per calendar year. The deductible for corresponding damage is CHF 0 and the sum insured is unlimited.

Extended glass coverage:
In the partially comprehensive insurance the glass breakage of the front, rear and side windows as well as the glass roof is insured as standard. Extended coverage additionally insures all vehicle parts made of glass, Plexiglas or similar hard materials (e.g. headlights, auxiliary headlights, fog lights, turn signal lenses, reflectors, reversing lamps, rearview mirrors and license plate lighting). The deductible for corresponding damage is CHF 0.
Safe, safe, really safe. Besides the third-party liability insurance there’s a partial and fully comprehensive cover. 

Partial comprehensive cover basically covers damage to your car for which you are not responsible (not caused intentionally). This includes damage caused by fire, natural hazards, animal collisions, vandalism, theft and simple glass damages.The deductible for private customers and pool cars is CHF 0.

For private customers, the standard deductible for the fully comprehensive insurance (collision) is CHF 1,500 and can be reduced to CHF 1,000 or CHF 500 on request for an additional fee in the booking process. The deductible of the fully comprehensive cover covers damage to your own car caused by classic collision events (e.g. collision with another car, collision with a pillar, etc.). The deductible is always calculated per damage. 

If damage is caused to another car, a person or an object in the event of a collision, this is covered by the liability insurance. For private customers, the deductible of the liability insurance is CHF 0.

The deductible for pool vehicles is CHF 1'000 for liability insurance and CHF 1'500 for fully comprehensive insurance (collision). In this case reducing the deductible is not possible.

For a monthly surcharge, you can choose the Insurance Plus option, which covers you additionally for glass and parking damage.

No worries – it happens to the best of us. If there’s been an accident or your car has broken down, your first call should be to the below number depending on your car brand  – then let us know. 

  • Audi, Seat, Skoda and VW: +41 848 024 365 

  • Porsche:+41 800 724 911

  • Tesla: +41 618 553 021

  • Bentley: 00800 4886 4886

For other kinds of damage, you can come straight to us.

As a general rule, you should use winter tyres from October to Easter. And from Easter to October, you’re best off using summer tyres. 

But bear in mind: depending on the weather, an early switch from summer to winter tyres might be in order. Most manufacturers recommend making the switch when the temperature dips below 7 degrees Celsius. 
If your car is delivered between 1 April and 31 August, it will be equipped with summer tyres. If it’s delivered between 1 September and 31 March, you’ll get your Clyde with winter tyres. When it comes time for a tyre change, you can arrange an appointment with one of the following Clyde tyre partners . The removed tyres will be stored for you.
Service: You can easily have the service done in a garage authorized by the manufacturer. You drive the car, Clyde will take care of inspection, wear and tear. Easy!

Tyres: You can make an appointment with one of the following Clyde tyre partners . The dismantled tyres will be stored for you. When the tread is worn down, the tyre partner will fit you with new tyres.
Of course. We only deal in unique rides. Part of that means you may not want to give it up at the end of your subscription period. We understand, which is why we’re happy for you to buy your car and take Emma, Helmut or Lea home with you permanently after your minimum contract duration. Simply get in touch with us at [email protected] and we’ll send you a fair offer with an unbeatable price.

You want to quit? After your minimum subscription duration you can cancel your subscription at any time, effective as of the end of your individual subscription month. Just send us an email to [email protected], allowing a notice period of at least 10 days before the end of your subscription period.

Easy peasy. Adiós, problemas!

And when we say it, we mean it. We take care of all the hassles of owning a car. And you? You get to enjoy the important things in life. Good for you.

Any
questions?

We’re here for you.

The Clyde team is looking forward to your message.

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The best car subscription in Switzerland.

That is our ultimate goal. That is what we work towards every day with our international team, full of passion and determination. Have we already reached the summit? That is entirely up to you to decide. We are always happy to hear your ideas or requests on how we can become even better.