What the
FAQ!
From Züri with Love.
Clyde was founded in 2019. Since then, the international team has been working diligently to track down the best car models, put together the best pricing offers and organize everything in the background. For you, Switzerland and everyone that wants to stay mobile and flexible at the same time.
Clyde was founded in 2019. Since then, the international team has been working diligently to track down the best car models, put together the best pricing offers and organize everything in the background. For you, Switzerland and everyone that wants to stay mobile and flexible at the same time.
Out and about without any stress with this subscription. No desire for all the setup and organization linked to a car? Good, because Clyde has already taken care of all that. Registration, taxes and much more. And if the car needs to be brought in for inspection, Clyde will take care of that as well, of course. The only thing left for you is to click and off we go.
Out and about without any stress with this subscription. No desire for all the setup and organization linked to a car? Good, because Clyde has already taken care of all that. Registration, taxes and much more. And if the car needs to be brought in for inspection, Clyde will take care of that as well, of course. The only thing left for you is to click and off we go.
Our promise is "Your car in Easy", so you have no registration fee and zero risk just to try it out. It couldn't be more convenient, because we deliver your car to any address in Switzerland free of charge within 10 working days of receipt of payment for the first monthly subscription rate (valid for cars immediately available from stock). And now have a look at our fine selection of city cars, cool station wagons and great electric models.
Clyde offers the most flexible electric car subscription for Switzerland. It has never been so easy to drive your own EV. The Clyde customer chooses the right electric car and determines the desired minimum term between one month and 48 months and the monthly mileage between 250 km and 4,000 km. A fixed monthly installment is then always paid, which covers all costs. We are the only provider where there is no registration fee, electricity is included when charging at a public charging station from the swisscharge.ch network and the car is delivered free of charge to any place in Switzerland. The entire purchase process is completely digital. We call it all "Your ticket to freedom".
Yes, you can do that anytime. The change will be effective as of your next subscription month. Send us an email with your preferred new mininum subscription duration to [email protected] You drive. You save. Clyde does the rest. Easy, isn’t it? Rest macht Clyde. Easy, oder?
Switching your car is very easy. Just send us an email to [email protected] with the following information:
- Link to the desired car
- Desired mileage package
- Desired minimum subscription duration
Our Customer Care will contact you for a changeover date. Return and handover will be on the same day.
Back to New? Switching your car within the minimum subscription duration is unfortunately not possible. After your minimum subscription duration has expired, you can easily switch cars.
Sure! As long as you already have an official registration document and a valid driver's license, we can redeem the vehicle for you. Please note that in some cases we need a written proof of your registration for the traffic office.
Easy: with Clyde you can let your favorite people drive your car.
At least 20 years old, residency in Switzerland oder Liechtenstein, valid driving licence (category B) and a successful credit check. If you fit these criteria, you’re a match. If not, your dream car has to stay with us for a little longer.
The right to drive extends to journeys in Switzerland and the Principality of Liechtenstein, in the states of Europe and in the Mediterranean rim and island states. The insurance cover does not apply in the following countries and driving in these countries is therefore prohibited: Algeria, Armenia, Azerbaijan, Egypt, Georgia, Kazakhstan, Lebanon, Libya, Moldova, Russian Federation, Syria, Ukraine and Belarus.
The predominant place of use of the car must be in Switzerland or Liechtenstein.
With us, your car is not only available in easy, but also in fast. After receipt of your first monthly payment, we will provide you with your car within 10 working days (valid for cars immediately available from stock). The exact delivery conditions will be shown to you when you make your booking.
Cars available immediately from stock can be booked 30 days in advance at the earliest. But easy, we get daily supplies, so you should always find something suitable.
You can also find cars that are not immediately available on Clyde.ch, e.g. cars that will be available in the coming months. You can book these as many days in advance as you like. However, the delivery of the car must take place in the month of availability indicated by us. For example, if you book a car in January that will be available from April, the car you book must be delivered to you in April. The minimum term you have chosen begins on the day the car is handed over to you
You can also find cars that are not immediately available on Clyde.ch, e.g. cars that will be available in the coming months. You can book these as many days in advance as you like. However, the delivery of the car must take place in the month of availability indicated by us. For example, if you book a car in January that will be available from April, the car you book must be delivered to you in April. The minimum term you have chosen begins on the day the car is handed over to you
Absolutely! During your subscription, any kilometres you don’t use are carried over to the following month.
However, unused kilometres cannot be transferred to another subscription or vehicle.
However, unused kilometres cannot be transferred to another subscription or vehicle.
No problem! After you have returned the car, we’ll send you a separate invoice. Depending on how many kilometres you have driven, we’ll retrospectively charge you the next larger and appropriate mileage package that covers your excess mileage. Simply fair.
If you drive more than 4’000km per month on average, we will charge you - independent of the vehicle - a price per excess kilometre for all mileage beyond 4’000km per month.
If you drive more than 4’000km per month on average, we will charge you - independent of the vehicle - a price per excess kilometre for all mileage beyond 4’000km per month.
Absolutely! During your subscription, any kilometres you don’t use are carried over to the following month.
However, unused kilometres cannot be transferred to another subscription or vehicle.
However, unused kilometres cannot be transferred to another subscription or vehicle.
We’d be very happy to. We’re delighted that you want to switch to Clyde. Please send us an email to [email protected] with the registration certificate, mileage and at least 5 pictures (inside and outside) of your old car. We’ll come back to you for an offer.
No problem! After you have returned the car, we’ll send you a separate invoice. Depending on how many kilometres you have driven, we’ll retrospectively charge you the next larger and appropriate mileage package that covers your excess mileage. Simply fair.
If you drive more than 4’000km per month on average, we will charge you - independent of the vehicle - a price per excess kilometre for all mileage beyond 4’000km per month.
If you drive more than 4’000km per month on average, we will charge you - independent of the vehicle - a price per excess kilometre for all mileage beyond 4’000km per month.
After the minimum duration has been reached, the subscription continues to renew automatically for another month.
You plan to end your subscription? You can cancel your subscription online with 10 days’ notice, earliest possible end date at the end of your minimum subscription period.
In principle, we want to make life as easy as possible for you. However, we do reserve the right to change your car for an equivalent one after 24 months or 40,000 km. Should this be the case, we will inform you two months in advance.
If you’d like to get rid of your old car in a convenient way before switching to a Clyde subscription, please send pictures of the car, your vehicle registration document and any other details about your car to [email protected]. We’ll then request a quote for you from our AMAG partners and they will get back to you as soon as possible.
No surprises, no bullshit. That’s why you don’t have to pay a deposit.
Depending on the results of your credit check, however, it could be possible that we will need to agree on different payment terms. Of course, this will only happen after prior consultation with you.
We are open for business! You can pay by credit card or by invoice.
Please note that the delivery time of your car can differ depending on the chosen payment method.
Please note that the delivery time of your car can differ depending on the chosen payment method.
Currently you can pay with credit and debit cards from Mastercard and Visa. Unfortunately, other providers are not yet available.
Yes, the car must be picked up personally by whoever has made the booking - in case of a pool vehicle by the most frequent driver. Please bring your valid driving license for identification purposes.
Clyde means flexible and easy. And that’s why we deliver your car directly to the door of your desired address within Switzerland and Liechtenstein. For free, of course. Please have your driving license ready for identification purposes.
Your car will be filled up by us before it is delivered from our car storage depot to your home. In this case, it’s possible that your tank won’t be 100% full, when you receive the car.
Simply fair: you will need to refuel the car on your return, but in case of a home pickup, Clyde will cover the fuel costs for driving your car back from your home to our car storage depot.
Your car will be filled up by us before it is delivered from our car storage depot to your home. In this case, it’s possible that your tank won’t be 100% full, when you receive the car.
Simply fair: you will need to refuel the car on your return, but in case of a home pickup, Clyde will cover the fuel costs for driving your car back from your home to our car storage depot.
When you return the vehicle, we will collect it directly from your home.
Please do not forget to return the vehicle with a full tank of fuel, undamaged, cleaned (car 1x through the car wash & vacuuming), roadworthy, in accordance with its age and mileage, with all keys and associated components and documents.
Please do not forget to return the vehicle with a full tank of fuel, undamaged, cleaned (car 1x through the car wash & vacuuming), roadworthy, in accordance with its age and mileage, with all keys and associated components and documents.
It couldn’t be easier: your car will be delivered to your door and picked up there as well. Without surcharge of course.
Alternatively, you can choose to pick up your car at one of the following locations:
Alternatively, you can choose to pick up your car at one of the following locations:
- AMAG Kreuzlingen, Kreuzlingen
- AMAG Autowelt, Dübendorf
- AMAG Zug, Cham
- AMAG Bern, Bern
- AMAG, Lausanne, Lausanne
- AMAG Petit-Lancy, Petit-Lancy
- Pargger AG, Stans
Only very discreet. You will find our logo on the license plate holder and a small sticker on the back of the car. Since it should feel like your personal car, you have the possibility to remove this branding at any time. If you see a car on the street with a slightly bigger Clyde sticker, give us a waves! These are our Clyde Team cars.
Your car fits in completely with your lifestyle – and that includes where you live. So you get a license plate from your canton of residence.
You get what you see – promise. That means the exact car that you’ve seen and chosen on the website.
As the features and costs associated with home charging solutions depend greatly on the product and conditions at that specific location, we always recommend seeking expert advice. Many electricians will be able to answer your installation questions. Alternatively, you can get in touch with our partner swisscharge.ch. You can check the costs involved for a home charging solution here at no obligation.
Fit and healthy. Our offer consists of vehicles as good as new. Most of our cars are even less than one year old and have less than 20'000 km. The maximum age is normally 24 months, the maximum mileage 30'000 km. Due to the current delivery problems, we currently also have vehicles with a maximum age of 36 months and a maximum mileage of up to 36'000 km.
The subscription feature electricity included is a new subscription feature that has not yet been available on the car subscription market. That's why we still have a lot to learn. Therefore, according to the General Terms, we reserve the right to discontinue the feature at any time. As a consequence, we are allowed to cancel the Clyde subscription at any time with a notice period of one month. But don't worry, we will put all our effort into the feature electricity included and contact you in time to discuss a suitable alternative with you if the worst comes to the worst.
When you choose a fully electric car (BEV) from Clyde, the subscription feature electricity included allows you to take advantage of all public charging stations in the swisscharge.ch network in Switzerland and throughout Europe – entirely free of charge. The charging costs are already included in your monthly subscription rate, and you will receive your Clyde x swisscharge charging card automatically by post when your subscription starts.
For all Tesla drivers: if you charge your Tesla at a swisscharge.ch charging station, we will of course pick up the costs. Obviously, you can also charge it via the Tesla app at all Tesla Supercharger stations. However, please note that this is not included in the feature and you will have to pay the costs separately yourself.
Charging at charging stations that are not part of the swisscharge.ch network is excluded from the Clyde flat rate for charging. If you charge your car but fail to use the login credentials made available to you or your free swisscharge.ch charging card, this will likewise not be covered by the flat rate for charging.The same applies to charges at your private wallbox.
You've come to the right place if you want to go electric. Among our cars you'll find many of the most attractive electric cars from VW, Audi, Polestar, Tesla and more. And what's best: public charging is included at a large number of charging stations.
If you use your Clyde x swisscharge charging card or your account in the swisscharge.ch app when charging your car at a public charging station, the costs are already covered by your subscription. How about bills? We’ll take care of them. No, really. Do note, however, that you absolutely have to use your swisscharge.ch login credentials. You cannot use a different or private account for this.
If you do so, we cannot transfer these charging costs to your regular account or reimburse you for them. If you wish to charge your car at a station that is not part of the swisscharge.ch network, be aware that this will not be covered by your monthly flat rate, so you will have to pay for it separately. The same applies to charges at your private wallbox.
For all Tesla drivers: if you charge your Tesla at a swisscharge.ch charging station, we will of course pick up the costs. Obviously, you can also charge it via the Tesla app at all Tesla Supercharger stations. However, please note that this is not included in the flat rate and you will have to pay the costs separately yourself.
If you choose a plug-in hybrid car, you can decide for yourself which Swiss charging network provider you want to use. As soon as you register with your favourite provider via the app, your charging will simply be billed via your credit card.
If you do so, we cannot transfer these charging costs to your regular account or reimburse you for them. If you wish to charge your car at a station that is not part of the swisscharge.ch network, be aware that this will not be covered by your monthly flat rate, so you will have to pay for it separately. The same applies to charges at your private wallbox.
For all Tesla drivers: if you charge your Tesla at a swisscharge.ch charging station, we will of course pick up the costs. Obviously, you can also charge it via the Tesla app at all Tesla Supercharger stations. However, please note that this is not included in the flat rate and you will have to pay the costs separately yourself.
If you choose a plug-in hybrid car, you can decide for yourself which Swiss charging network provider you want to use. As soon as you register with your favourite provider via the app, your charging will simply be billed via your credit card.
Our subscription feature electricity included is designed to cover your average charging requirements based on your car and mileage package. Say you have a holiday coming up in the next month and you’ll be on the road a little more than usual: that’s not a problem at all.
If, however, we have reason to believe that you’re ignoring our terms and conditions by consuming an unusual amount of electricity, we reserve the right to pass on the costs incurred for wrongful usage to you and charge a service fee on top.
If, however, we have reason to believe that you’re ignoring our terms and conditions by consuming an unusual amount of electricity, we reserve the right to pass on the costs incurred for wrongful usage to you and charge a service fee on top.
When you choose a fully electric car (BEV) from Clyde, you can also enjoy our subscription feature electricity included. What that means in practice is that you can use your personal charging card from swisscharge.ch to charge your car for free at any of the public charging stations in the swisscharge.ch network in Switzerland and throughout Europe – now with an ever-increasing proportion of solar energy. The charging costs are already included in your monthly subscription rate. As a customer, you can charge your Clyde car conveniently at numerous public charging stations – and drive into a more sustainable future thanks to the solar energy in the mix. You will receive your personal Clyde x swisscharge charging card by post at no additional cost to you. Order fee? Nope. Membership fee? Nope. Annual fee? Nope! You can use the card or your login credentials to cover the cost of charging your car at any charging station in the swisscharge.ch network in Switzerland and throughout Europe. The best part? Clyde will take care of the bill. Full speed ahead.
Why solar energy?
The future of our mobility is electric. Electric cars can make a significant contribution to a better energy footprint. However, they’re only truly environmentally friendly if they’re powered by electricity from sustainable sources. That’s why Clyde is now investing in solar projects from the Swiss start-up Solarify. This partnership enables Clyde to drive forward clean electricity production while closing the produce – charge – drive energy cycle for you at the same time. You can find out more about this now on our blog!
Why solar energy?
The future of our mobility is electric. Electric cars can make a significant contribution to a better energy footprint. However, they’re only truly environmentally friendly if they’re powered by electricity from sustainable sources. That’s why Clyde is now investing in solar projects from the Swiss start-up Solarify. This partnership enables Clyde to drive forward clean electricity production while closing the produce – charge – drive energy cycle for you at the same time. You can find out more about this now on our blog!
All new customers who take out a subscription for a fully electric car (BEV) with Clyde can benefit from the subsription feature electricity included. ‘Fully electric’ describes all cars that are powered by batteries alone. If you are an existing customer and would like to take advantage of our subsription feature, write to us at [email protected] or call us on +41 (0) 44 315 40 55. Our team will be happy to discuss the details with you.
Our partner swisscharge.ch will email you your personal login credentials just before you take receipt of your electric car from Clyde. All you need to do to activate these credentials is to set a personal password. You will be sent your Clyde x swisscharge charging card a short while later by post. It will be sent to the address stored in our records. Your charging card is already linked to your account, so you don’t have to do anything there.
Clyde offers by far the most flexible car subscription for electric cars. Everything is included in the single monthly flat rate – even electricity. When you choose a fully electric car (BEV) from Clyde, you can enjoy our subscription feauture electricity included. What that means in practice is that you can use your Clyde x swisscharge card to charge your car for free at any of the public charging stations in the swisscharge.ch network in Switzerland and throughout Europe. The charging costs are already included in your monthly subscription rate, and you will receive the charging card automatically by post when your car subscription starts.
swisscharge.ch makes life easier for e-drivers. As a provider of innovative infrastructure solutions and services, swisscharge.ch puts the intelligence into charging station operations while taking the hassle out. You can charge your car at around 130,000 charging stations throughout Europe thanks to the Clyde x swisscharge charging card and the swisscharge.ch app. There is no subscription or basic fee, so you benefit from maximum price transparency and convenience when charging your vehicle. Ready to continue the journey? Visit swisscharge.ch for more details.
swisscharge.ch makes life easier for e-drivers. As a provider of innovative infrastructure solutions and services, swisscharge.ch puts the intelligence into charging station operations while taking the hassle out. You can charge your car at around 130,000 charging stations throughout Europe thanks to the Clyde x swisscharge charging card and the swisscharge.ch app. There is no subscription or basic fee, so you benefit from maximum price transparency and convenience when charging your vehicle. Ready to continue the journey? Visit swisscharge.ch for more details.
The swisscharge.ch network contains more than 130,000 charging stations around Europe, of which around 6,500 are located in Switzerland. An overview is provided in the swisscharge.ch app.
The swisscharge.ch network contains more than 130,000 charging stations around Europe, of which around 6,500 are located in Switzerland. An overview is provided in the swisscharge.ch app.
The package includes the following aspects:
Parking Damage:
Extends the insurance coverage to damage caused by unknown persons to the parked vehicle. Two (2) cases are included per calendar year. The deductible for corresponding damage is CHF 0 and the sum insured is unlimited.
Extended glass coverage:
In the partially comprehensive insurance the glass breakage of the front, rear and side windows as well as the glass roof is insured as standard. Extended coverage additionally insures all vehicle parts made of glass, Plexiglas or similar hard materials (e.g. headlights, auxiliary headlights, fog lights, turn signal lenses, reflectors, reversing lamps, rearview mirrors and license plate lighting). The deductible for corresponding damage is CHF 0.
Parking Damage:
Extends the insurance coverage to damage caused by unknown persons to the parked vehicle. Two (2) cases are included per calendar year. The deductible for corresponding damage is CHF 0 and the sum insured is unlimited.
Extended glass coverage:
In the partially comprehensive insurance the glass breakage of the front, rear and side windows as well as the glass roof is insured as standard. Extended coverage additionally insures all vehicle parts made of glass, Plexiglas or similar hard materials (e.g. headlights, auxiliary headlights, fog lights, turn signal lenses, reflectors, reversing lamps, rearview mirrors and license plate lighting). The deductible for corresponding damage is CHF 0.
Safe, safe, really safe. Besides the third-party liability insurance there’s a partial and fully comprehensive cover.
Partial comprehensive cover basically covers damage to your car for which you are not responsible (not caused intentionally). This includes damage caused by fire, natural hazards, animal collisions, vandalism, theft and simple glass damages.The deductible for private customers and pool cars is CHF 0.
For private customers, the standard deductible for the fully comprehensive insurance (collision) is CHF 1,500 and can be reduced to CHF 1,000 or CHF 500 on request for an additional fee in the booking process. The deductible of the fully comprehensive cover covers damage to your own car caused by classic collision events (e.g. collision with another car, collision with a pillar, etc.). The deductible is always calculated per damage.
If damage is caused to another car, a person or an object in the event of a collision, this is covered by the liability insurance. For private customers, the deductible of the liability insurance is CHF 0.
The deductible for pool vehicles is CHF 1'000 for liability insurance and CHF 1'500 for fully comprehensive insurance (collision). In this case reducing the deductible is not possible.
For a monthly surcharge, you can choose the Insurance Plus option, which covers you additionally for glass and parking damage.
Partial comprehensive cover basically covers damage to your car for which you are not responsible (not caused intentionally). This includes damage caused by fire, natural hazards, animal collisions, vandalism, theft and simple glass damages.The deductible for private customers and pool cars is CHF 0.
For private customers, the standard deductible for the fully comprehensive insurance (collision) is CHF 1,500 and can be reduced to CHF 1,000 or CHF 500 on request for an additional fee in the booking process. The deductible of the fully comprehensive cover covers damage to your own car caused by classic collision events (e.g. collision with another car, collision with a pillar, etc.). The deductible is always calculated per damage.
If damage is caused to another car, a person or an object in the event of a collision, this is covered by the liability insurance. For private customers, the deductible of the liability insurance is CHF 0.
The deductible for pool vehicles is CHF 1'000 for liability insurance and CHF 1'500 for fully comprehensive insurance (collision). In this case reducing the deductible is not possible.
For a monthly surcharge, you can choose the Insurance Plus option, which covers you additionally for glass and parking damage.
As a general rule, you should use winter tyres from October to Easter. And from Easter to October, you’re best off using summer tyres.
But bear in mind: depending on the weather, an early switch from summer to winter tyres might be in order. Most manufacturers recommend making the switch when the temperature dips below 7 degrees Celsius.
But bear in mind: depending on the weather, an early switch from summer to winter tyres might be in order. Most manufacturers recommend making the switch when the temperature dips below 7 degrees Celsius.
If your car is delivered between 1 April and 31 August, it will be equipped with summer tyres. If it’s delivered between 1 September and 31 March, you’ll get your Clyde with winter tyres. When it comes time for a tyre change, you can arrange an appointment with one of the following Clyde tyre partners . The removed tyres will be stored for you. More information can be found here.
No worries – it happens to the best of us. If there’s been an accident or your car has broken down, your first call should be to the below number depending on your car brand – then let us know.
- Audi, Seat, Skoda und VW: +41 848 024 365
- Porsche:+41 800 724 911
- Tesla: +41 618 553 021
- Polestar: +41 800 564 519
- BMW & Mini: +41 84 485 7575
- Mercedes: +41 22 567 53 34
- Bentley: 00800 4886 4886
For other kinds of damage, you can come straight to us. More information can be found here .
Service: You can easily have the service done in a garage authorized by the manufacturer. You drive the car, Clyde will take care of inspection, wear and tear. Easy!
Tyres: You can make an appointment with one of the following Clyde tyre partners . The dismantled tyres will be stored for you. When the tread is worn down, the tyre partner will fit you with new tyres.
More infos can be found here.
Tyres: You can make an appointment with one of the following Clyde tyre partners . The dismantled tyres will be stored for you. When the tread is worn down, the tyre partner will fit you with new tyres.
More infos can be found here.
You want to quit? After your minimum subscription duration you can cancel your subscription at any time, effective as of the end of your individual subscription month. Just send us an email to [email protected], allowing a notice period of at least 10 days before the end of your subscription period.
Clyde focuses on full flexibility and offers the cars only on a subscription basis. Luckily, it feels just like driving your own car. Thanks to our seven terms ranging from 1 to 48 months, you have the flexibility to decide how long you want to drive the car and you can easily switch to another model after the minimum term if your wishes or needs have changed.
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questions?
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The Clyde team is looking forward to your message.
