Your return with Clyde.

Is your subscription expiring? We take care of the rest. With Clyde, you can count on a straightforward return.
Clyde Fahrzeug wird abgeholt.

This is how the return process works.

  • 1. Arrange an appointment.

    After you cancel, you’ll receive an email in which you can select your return date. On request, we’ll conveniently collect your car from your home.

  • 2. Prepare the vehicle.

    Make sure your vehicle is fully charged, cleaned and ready with all its accessories. Our checklist below shows you what you need to prepare, step by step.

  • 3. Return your car.

    We will collect your vehicle and transport it to our site for a detailed damage assessment, including checks for damage and excess mileage.

  • 4. Return completed.

    If there are any additional costs, we’ll send you a final invoice with the findings from the damage assessment. Normal signs of wear and tear will not be charged.
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    Return options

  • Home pick-up (CHF 150)

    We’ll conveniently collect your car from your home. After you cancel, you’ll receive an email in which you can select your return date.

  • Return yourself (free of charge)

    You take your electric car directly to our location in Lupfig.


    Hüebelacherstrasse 2, 5242 Lupfig, Switzerland
    Open on Google Maps
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    Here’s how to prepare your car for return.

    Charging & technology

    Cleaning

    Accessories & documents

    Documentation & Damages

    Bring the vehicle to the appointment with a fully charge or full tank

    Exterior: Put the car through a car wash

    All vehicle keys are present

    Clearly record existing damage

    In the car: Delete the main user and reset to the factory settings

    Interior and boot: Fully vacuum

    The vehicle documents are in the car

    Report damage in MyClyde before returning the vehicle

    In your car’s app: Remove the vehicle from the account/digital garage

    Dashboard, fittings & door panels: Remove dust and signs of wear and tear

    Charging cable, high-visibility vest and first-aid kit are present

    The physical charging card is deactivated automatically

    All equipment received on handover is complete
    Tip: If any damage has occurred during your service period, please report it before returning your vehicle via MyClyde. This will help us to process your case quickly and easily.
    What is considered normal use?
    Clyde Fahrzeug wird auf Schäden untersucht.

    Simple. Fair. Transparent.

    The returns process at Clyde is clearly defined and takes around 30 minutes.


    After return transport, the vehicle is checked for excessive damage and signs of wear and tear, taking into account the Clyde damage catalogue.


    Within a few days, you’ll receive confirmation of whether there will be a final invoice or whether everything is within the tolerance range.
    What counts as normal wear and tear?

    ✓ Acceptable wear and tear

    ✗  Unacceptable

    ✓ Minor, polishable scratches

    ✗ Scratches that go down to the undercoat

    ✓ Chips up to 2 mm

    ✗ More than 5 chips per 10 x 10 cm

    ✓ Minor abrasions on rim flange

    ✗ Wheel rim damage with material degradation

    ✓ Single dents up to 20 mm per component

    ✗ Several dents per component or dents > 20 mm

    ✓ Normal seat wear, easy-to-clean stains

    ✗ Heavy soiling, burn holes or mould

    ✓ Minor rubber abrasion on bumper

    ✗ Deformations, cracks or missing parts
    There are no charges for normal wear and tear when you return the vehicle. You’ll be charged for any damage caused by excessive wear and tear or improper use. Download damage catalogue
    Well covered – from start to finish.

    Fully comprehensive

    Partially comprehensive

    Third-party liability

    “Insurance Plus”

    Included

    ✓

    ✓

    ✓

    for an additional charge

    Cover

    Collision (e.g. rear-end collision, collision with a pillar, etc.)

    Fire, natural phenomena, damage caused by animals, vandalism, theft

    Damage to third parties

    Parking damage caused by others* & extended glass cover

    Excess

    CHF 1,500 per claim**

    CHF 0

    CHF 0

    CHF 500***
    * Parking damage must be reported via MyClyde during the subscription term – no more than two claims per year.


    ** If you have fully comprehensive cover, you’ll have to pay your chosen excess – for each separate claim. Each case of damage is considered a separate claim. For an additional charge, you can choose to reduce the excess to CHF 1,000 or CHF 500 during the booking process.


    *** If the subscription was taken out before 17 November 2025, the excess is CHF 0.

    Any questions?
    Allow around 15 minutes if you are returning the vehicle yourself. Please note that there is no specialist on site who can personally accept or inspect the vehicle.

    After your vehicle has been returned, we will inspect it professionally and in detail. This detailed inspection is binding and forms the basis for the final invoice.

    Important: Unrecorded or incompletely recorded areas are not automatically deemed free of damage. We therefore recommend that you carefully photograph the condition of the vehicle before returning it – this will help to avoid any misunderstandings.
    Unused mileage will not be refunded. If it becomes clear that you will exceed your allowed mileage, you can change your mileage package at any time in MyClyde. This will help you avoid excess mileage costs. We recommend checking your mileage regularly in MyClyde.
    Your excess applies to each individual claim – not to all claims in total. For example, if you have caused two separate collisions during the subscription term, your excess will be payable in each case. Damage to different components caused by the same incident can generally be considered as one claim.
    “Insurance Plus” gives you additionally cover: You are additionally insured for two parking damage claims per year. The excess is CHF 0 for each claim if you booked before 17 November 2025, or CHF 500 per claim if you booked from 17 November 2025 onward. Here, the most important thing is to report the damage in the same year. Damage that is only reported when the vehicle is returned cannot be settled retroactively through Insurance Plus.
    Our prices are in line with the market and will be passed on with no additional surcharges. The valuation is taking into account previous damage and the applicable tolerances in accordance with the Clyde damage catalogue. You will then be provided with the return report and the detailed damage assessment. These documents form the basis for your final invoice. If anything is unclear, you can contact us at any time.
    It couldn’t be simpler: your car will be delivered to your front door and picked up there on request. If you’d like to take advantage of a home pick-up, we’ll charge a one-off fee of CHF 150 in accordance with the catalogue of fees. Alternatively, you can return your electric car free of charge to our location in Lupfig.
    Repairing rim damage (e.g. due to kerbing) usually requires extensive painting or repair work. The flat rate for each damaged rim reflects the actual cost of professional repair – regardless of the extent of the damage.
    After your vehicle has been returned, it will be transported to our site for a damage assessment. We will then process all the information and send you the assessment report and a final invoice with any additional costs within a few days of the return.
    We accept your vehicle and prepare a return report that documents the handover – but this is not a damage assessment. We then transport the vehicle to our site for a detailed damage assessment, including checks for damage and excess mileage. If there are any additional costs, we’ll send you a final invoice with the findings from the damage assessment.
    Clyde Fahrzeug wird abgeholt.