Your return with Clyde.

Is your subscription expiring? We take care of the rest. With Clyde, you can count on a straightforward return.
Mann übergibt Autoschlüssel an Fahrer, im Hintergrund wird ein Elektroauto auf Anhänger verladen

This is how the return process works.

  • 1. Arrange an appointment.

    After you cancel, you’ll receive an email in which you can select your return date. We will conveniently collect your car from your home.

  • 2. Prepare the vehicle.

    Make sure your vehicle is fully charged, cleaned and ready with all its accessories. Our checklist below shows you what you need to prepare, step by step.

  • 3. Return your car.

    We will collect your vehicle and transport it to our site for a detailed damage assessment, including checks for damage and excess mileage.

  • 4. Return completed.

    If there are any additional costs, we’ll send you a final invoice with the findings from the damage assessment. Normal signs of wear and tear will not be charged.
    • Here’s how to prepare your car for return.

    Charging & technology

    Cleaning

    Accessories & documents

    Documentation & Damages

    Bring the vehicle to the appointment with a fully charge or full tank

    Exterior: Put the car through a car wash

    All vehicle keys are present

    Clearly record existing damage

    In the car: Delete the main user and reset to the factory settings

    Interior and boot: Fully vacuum

    The vehicle documents are in the car

    Report damage in MyClyde before returning the vehicle

    In your car’s app: Remove the vehicle from the account/digital garage

    Dashboard, fittings & door panels: Remove dust and signs of wear and tear

    Charging cable, high-visibility vest and first-aid kit are present

    The physical charging card is deactivated automatically

    All equipment received on handover is complete

    Tip: If any damage has occurred during your service period, please report it before returning your vehicle via MyClyde. This will help us to process your case quickly and easily.
    What is considered normal use?
    Clyde Fahrzeug wird auf Schäden untersucht.

    Simple. Fair. Transparent.

    The returns process at Clyde is clearly defined and takes around 30 minutes.


    After return transport, the vehicle is checked for excessive damage and signs of wear and tear, taking into account the Clyde damage catalogue.


    Within a few days, you’ll receive confirmation of whether there will be a final invoice or whether everything is within the tolerance range.
    What counts as normal wear and tear?

    ✓ Acceptable wear and tear

    ✗  Unacceptable

    ✓ Minor, polishable scratches

    ✗ Scratches that go down to the undercoat

    ✓ Chips up to 2 mm

    ✗ More than 5 chips per 10 x 10 cm

    ✓ Minor abrasions on rim flange

    ✗ Wheel rim damage with material degradation

    ✓ Single dents up to 20 mm per component

    ✗ Several dents per component or dents > 20 mm

    ✓ Normal seat wear, easy-to-clean stains

    ✗ Heavy soiling, burn holes or mould

    ✓ Minor rubber abrasion on bumper

    ✗ Deformations, cracks or missing parts

    There are no charges for normal wear and tear when you return the vehicle. You’ll be charged for any damage caused by excessive wear and tear or improper use. Download damage catalogue

    Why do some repairs cost more than expected?

    Transparency matters to us. If damage beyond normal wear and tear is found when the car is returned, it has to be properly repaired. Here’s a quick explanation of why there’s no room for manoeuvre with certain components.
    Regardless of the vehicle’s age or the extent of the damage, every damaged rim is fully repaired using the same professional process. The price reflects the actual work involved in a proper repair.

    Even though the extent of the damage can vary, the same repair process must be applied. Our prices are still cheaper than buying a new rim, and are charged with no additional mark-ups.
    The bumper is fitted with parking sensors that are essential for the driver assistance systems and reliable distance detection. For these to work properly, a localised spot repaint isn’t possible. Instead, the entire bumper has to be properly repaired and repainted. This is the only way to guarantee both technical function and safety.
    For large, smooth body panels, spot painting is usually not sufficient. To avoid visible colour differences and transition lines, the new paint must be seamlessly blended with the existing colour. This requires painting the entire surface of the component.

    A continuous clear coat is then applied. This prevents visible or palpable edges and ensures a uniform, professional finish.
    Well covered – from start to finish.

    Fully comprehensive

    Partially comprehensive

    Third-party liability

    “Insurance Plus”

    Included

    ✓

    ✓

    ✓

    for an additional charge

    Cover

    Collision (e.g. rear-end collision, collision with a pillar, etc.)

    Fire, natural phenomena, damage caused by animals, vandalism, theft

    Damage to third parties

    Parking damage caused by others* & extended glass cover

    Excess

    CHF 1,500 per claim**

    CHF 0

    CHF 0

    CHF 500***

    * Parking damage must be reported via MyClyde during the subscription term – no more than two claims per year.


    ** If you have fully comprehensive cover, you’ll have to pay your chosen excess – for each separate claim. Each case of damage is considered a separate claim. For an additional charge, you can choose to reduce the excess to CHF 1,000 or CHF 500 during the booking process.


    *** If the subscription was taken out before 17 November 2025, the excess is CHF 0.

    Any questions?

    Unused mileage will not be refunded. If it becomes clear that you will exceed your allowed mileage, you can change your mileage package at any time in MyClyde. This will help you avoid excess mileage costs. We recommend checking your mileage regularly in MyClyde.
    Your excess applies to each individual claim – not to all claims in total. For example, if you have caused two separate collisions during the subscription term, your excess will be payable in each case. Damage to different components caused by the same incident can generally be considered as one claim.
    “Insurance Plus” gives you additionally cover: You are additionally insured for two parking damage claims per year. The excess is CHF 0 for each claim if you booked before 17 November 2025, or CHF 500 per claim if you booked from 17 November 2025 onward. Here, the most important thing is to report the damage in the same year. Damage that is only reported when the vehicle is returned cannot be settled retroactively through Insurance Plus.
    Our prices are in line with the market and will be passed on with no additional surcharges. The valuation is taking into account previous damage and the applicable tolerances in accordance with the Clyde damage catalogue. You will then be provided with the return report and the detailed damage assessment. These documents form the basis for your final invoice. If anything is unclear, you can contact us at any time.
    It couldn’t be simpler: your car will be delivered to your front door and picked up there.

    Did you order your car between 12.06.2024 and 27.07.2026? Then a fee of CHF 150.- will be charged for collection.
    After your vehicle has been returned, it will be transported to our site for a damage assessment. We will then process all the information and send you the assessment report and a final invoice with any additional costs within a few days of the return.
    We accept your vehicle and prepare a return report that documents the handover – but this is not a damage assessment. We then transport the vehicle to our site for a detailed damage assessment, including checks for damage and excess mileage. If there are any additional costs, we’ll send you a final invoice with the findings from the damage assessment.
    Mann übergibt Autoschlüssel an Fahrer, im Hintergrund wird ein Elektroauto auf Anhänger verladen