I’ve had an accident.

Help with any type of damage.

Had an accident in your Clyde car? First of all, we hope you and anyone involved are doing OK. Once you’ve got over the initial shock, we’ll be here to help – regardless of the type of damage or emergency. Whether it’s a collision, chip, hail damage or scratches, we can help you.

Accident, what to do now?

    Fill out the claim form

    Did the accident involve any third parties? Fill in the Damage & accident report form. Inform the police if necessary and take pictures of the scene of the accident.

    Call roadside assistance

    Car unable to be driven further? Call our 24/7 roadside assistance for a free replacement. If still drivable, report the accident as per point 3 for a prompt response.

    Report accident.

    Please report your accident via [email protected]. Once we have received the information from you, we will take care of your case and get back to you as soon as possible.

How are you covered in the event of an accident?

Is your car damaged? Not to worry! You’re covered by fully comprehensive and partially comprehensive insurance. Depending on the insurance package you selected, you’ll only have to pay your chosen excess per claim in the event of a fully comprehensive claim. After you’ve sent us your damage report, we’ll inform you about the details of your claim. You don’t have to worry about any damage caused to third parties either – there are no costs for you, as these are covered by the liability insurance.

24-hour roadside assistance

There’s always someone here to help:

Audi, Seat, Škoda und VW
+41 848 024 365

+41 800 724 911

+41 618 553 021

+41 800 600 015

+41 84 485 7575

+41 22 567 53 34

+41 44 777 03 75

Brand not found?
Please contact Allianz Roadside Assistance:

0800 22 33 44 (Switzerland)
+41 43 311 99 11 (Abroad)

We’ll get your car back in top shape.

Accidents happen – even in a Clyde car. The most important thing is that you and anyone involved in the accident are OK. Clyde will be by your side if you need to make a claim. If you have any questions, feel free to email us at [email protected] or give us a call on +41 43 551 06 15. Our service hours are Monday to Friday from 8 am to 12 pm and 1pm to 6 pm.

Questions asked by other customers

No worries – it happens to the best of us. If there’s been an accident or your car has broken down, your first call should be to the below number depending on your car brand – then let us know.

- Audi, Seat, Skoda und VW: +41 848 024 365
- Porsche:+41 800 724 911
- Tesla: +41 618 553 021
- Polestar: +41 800 564 519
- BMW & Mini: +41 84 485 7575
- Mercedes: +41 22 567 53 34
- Dacia: +41 44 777 03 75
- Bentley: 00800 4886 4886

Brand not found?
Please contact Allianz Roadside Assistance:

0800 22 33 44 (Switzerland)
+41 43 311 99 11 (Abroad)

For other kinds of damage, you can come straight to us. More information can be found here .

Safe, safe, really safe. Besides the third-party liability insurance there’s a partial and fully comprehensive cover.

Partial comprehensive cover basically covers damage to your car for which you are not responsible (not caused intentionally). This includes damage caused by fire, natural hazards, animal collisions, vandalism, theft and simple glass damages.The deductible for private customers and pool cars is CHF 0.

For private customers, the standard deductible for the fully comprehensive insurance (collision) is CHF 1,500 and can be reduced to CHF 1,000 or CHF 500 on request for an additional fee in the booking process. The deductible of the fully comprehensive cover covers damage to your own car caused by classic collision events (e.g. collision with another car, collision with a pillar, etc.). The deductible is always calculated per damage. If damage is caused to another car, a person or an object in the event of a collision, this is covered by the liability insurance. For private customers, the deductible of the liability insurance is CHF 0.

The deductible for pool vehicles is CHF 1000 for liability insurance and CHF 1500 for fully comprehensive insurance (collision). In this case reducing the deductible is not possible.

For a monthly surcharge, you can choose the Insurance Plus option, which covers you additionally for glass and parking damage.

The package includes the following aspects:

Parking Damage:
Extends the insurance coverage to damage caused by unknown persons to the parked vehicle. Touching a kerb, on the other hand, is collision damage and is not covered by the insurance. Two (2) cases are included per calendar year. The deductible for corresponding damage is CHF 0 and the sum insured is unlimited.

Extended glass coverage:
In the partially comprehensive insurance the glass breakage of the front, rear and side windows as well as the glass roof is insured as standard. Extended coverage additionally insures all vehicle parts made of glass, Plexiglas or similar hard materials (e.g. headlights, auxiliary headlights, fog lights, turn signal lenses, reflectors, reversing lamps, rearview mirrors and license plate lighting). The deductible for corresponding damage is CHF 0.

Any damage to your car can be repaired in one of Clyde’s partner garages. Please make sure that the garage handles your make of vehicle. If you’re not able to find a suitable garage, please get in touch with us.

Is your vehicle no longer roadworthy? You’ll need to contact roadside assistance for your make of vehicle. Clyde’s roadside assistance also operates abroad. If your vehicle is still roadworthy, please report any damage to Clyde.

If your car needs repairs through no fault of your own or if the work is expected to take longer than two hours (e.g. service or warranty work), we will provide you with a replacement vehicle while the work is carried out.

Damage to the bodywork? We’ll find a plaster for every dent.