Subscription & payment
With us, getting your car is not just easy but also quick. Delivery is normally made within three to four weeks after receipt of payment for the first monthly subscription (applies to vehicles that are immediately available from stock). You can see the exact delivery terms during booking.
It couldn’t be simpler: your car will be delivered to your front door and picked up there on request. If you’d like to take advantage of a home pick-up, we’ll charge a one-off fee of CHF 150 in accordance with the catalogue of fees. Alternatively, you can return your electric car free of charge to our location in Lupfig.
Your electric car fits in completely with your lifestyle – and that includes where you live. So, you will get a license plate from your canton of residence.
At least 20 years old, residency in Switzerland, valid driving licence (category B) and a successful credit check. If you fit these criteria, you’re a match. If not, your dream car has to stay with us for a little longer.
Insurance
Everything included: Third-party liability, comprehensive and partial casco. You enjoy free travel and decide which deductible suits you best (partial cover/liability CHF 0, fully comprehensive insurance deductible CHF 500, 1,000 or 1,500).
Registration
Your life, your region, your numberplate. All of our cars are registered in your canton of residence.
Service
No surprises: all you have to do is drive. Clyde’s partners will take care of all inspections and replacement parts.
Tyres
Full speed ahead. Clyde will make sure your car has the right tyres for the time of year. We’ll also store them for you.
Multi-driver
Share the experience: your friends and family can get behind the wheel too, if you like.
Electricity*
With the Premium subscription, you can charge for free at all public charging stations in our partner charging network and also receive your private charging reimbursed.
Vignette
Our gift for you. New year, new vignette.
Taxes
Not convinced yet? How about this: everything is included in your subscription price.
Kilometres
Your car subscription is as unique as you are. From 250 km to 4,000 km: you decide what’s best for your lifestyle.
Home delivery
We deliver your electric car to your doorstep wherever you are in Switzerland.
*Please note that the charging costs are only included in your monthly rate if you have selected the ‘Premium’ electricity option.
Everything included: Third-party liability, comprehensive and partial casco. You enjoy free travel and decide which deductible suits you best (partial cover/liability CHF 0, fully comprehensive insurance deductible CHF 500, 1,000 or 1,500).
Registration
Your life, your region, your numberplate. All of our cars are registered in your canton of residence.
Service
No surprises: all you have to do is drive. Clyde’s partners will take care of all inspections and replacement parts.
Tyres
Full speed ahead. Clyde will make sure your car has the right tyres for the time of year. We’ll also store them for you.
Multi-driver
Share the experience: your friends and family can get behind the wheel too, if you like.
Electricity*
With the Premium subscription, you can charge for free at all public charging stations in our partner charging network and also receive your private charging reimbursed.
Vignette
Our gift for you. New year, new vignette.
Taxes
Not convinced yet? How about this: everything is included in your subscription price.
Kilometres
Your car subscription is as unique as you are. From 250 km to 4,000 km: you decide what’s best for your lifestyle.
Home delivery
We deliver your electric car to your doorstep wherever you are in Switzerland.
*Please note that the charging costs are only included in your monthly rate if you have selected the ‘Premium’ electricity option.
The car must be collected by the person who took out the subscription. Please have your valid driver’s license ready for identification.
Currently you can pay with credit and debit cards from Mastercard and Visa. Unfortunately, other providers are not yet available.
Premium: with electricity
Did you subscribe to an electric car after 12 June 2024?
If you chose the ‘Premium – with electricity’ option when configuring your subscription, you can take advantage of free public charging and rebate of privately charged electricity. In this case, your monthly subscription costs will be slightly higher, but your charging costs are already included.
**Did you subscribe to an electric car between 26 May 2023 and 12 June 2024? **
Then you will continue to benefit from free public charging. A refund of privately charged electricity is not included.
Did you subscribe to an electric car before 26 May 2023?
Then you can only benefit from “Premium – with electricity” if you place another new order with Clyde.
If you chose the ‘Premium – with electricity’ option when configuring your subscription, you can take advantage of free public charging and rebate of privately charged electricity. In this case, your monthly subscription costs will be slightly higher, but your charging costs are already included.
**Did you subscribe to an electric car between 26 May 2023 and 12 June 2024? **
Then you will continue to benefit from free public charging. A refund of privately charged electricity is not included.
Did you subscribe to an electric car before 26 May 2023?
Then you can only benefit from “Premium – with electricity” if you place another new order with Clyde.
When you configured your electric car as a subscription, you opted for the ‘Premium – with electricity’ option? Then electricity at public charging stations and private wall boxes is included.
Public charging: if you charge your electric car at one of the countless public charging stations in our partner charging network, the charging costs are already covered by your monthly payment.
Private charging: if you charge privately, for example at home on your private wallbox or at work, we will refund the charging costs directly to your bank account.
Please note: Customers who opt for the ‘Basic – without electricity’ option will be charged separately.
Public charging: if you charge your electric car at one of the countless public charging stations in our partner charging network, the charging costs are already covered by your monthly payment.
Private charging: if you charge privately, for example at home on your private wallbox or at work, we will refund the charging costs directly to your bank account.
Please note: Customers who opt for the ‘Basic – without electricity’ option will be charged separately.
With the ‘Basic: without electricity’ option, your charging costs are not included in your monthly instalment and will be billed separately by you via chargeON. You will receive an email from chargeON, which you can use to log in to the app.
Our saving tip: With the chargeON app you benefit from a special price and charge [at more than 20 charging stations with more than 180 charging points] (https://www.amag.ch/de/auto-finden/autos-bei-amag-haendler/e-mobilitaet/schnellladenetz.html) for only CHF 0.28/kWh if you drive a vehicle of the brands Audi, Seat, Škoda, CUPRA or VW…
Our saving tip: With the chargeON app you benefit from a special price and charge [at more than 20 charging stations with more than 180 charging points] (https://www.amag.ch/de/auto-finden/autos-bei-amag-haendler/e-mobilitaet/schnellladenetz.html) for only CHF 0.28/kWh if you drive a vehicle of the brands Audi, Seat, Škoda, CUPRA or VW…
Unfortunately, it is not possible to switch from the ‘Basic – without electricity’ option to the ‘Premium – with electricity’ option during the minimum term.
With Clyde, electricity is included if you choose the ‘Premium – with electricity’ option when configuring your electric car. Of course, you can also take advantage without a home charging solution. If you charge your electric car at one of the countless public charging stations in our partner charging network in Switzerland or throughout Europe, electricity is included in your monthly payment. The bill is sent automatically to Clyde.
In half an hour at a rapid charging point, in a couple of hours at a wall box, or even overnight from a socket at home. The range of options available for charging electric cars is expanding all the time. A growing number of businesses, public car parks, motorway service stations and landlords are now providing charging points. Get an overview of where you can charge public in your area in the chargeON app.
If you choose the ‘Premium – with electricity’ option at Clyde, electricity is already included – both public and private.
If you choose the ‘Premium – with electricity’ option at Clyde, electricity is already included – both public and private.
Simply contact our partner Helion. You can find a non-binding cost check for your home charging solution here.
If you charge privately, such as at home on your wallbox or at work, the charging costs will usually be credited to your bank account the following month.
With Clyde, chargeHome is included if you choose the ‘Premium – with electricity’ option when configuring your electric car*.
*Please note: unfortunately, vehicles from Polestar and smart are currently not supported.
*Please note: unfortunately, vehicles from Polestar and smart are currently not supported.
We recommend waiting for the reimbursement of your private charging with chargeHome until you have received your Clyde electric car, installed the app for your make of car and have registered there. You should register for chargeHome directly from your vehicle. To do so, read the instructions in the chargeON app under ‘Onboard my vehicle for chargeHome > Charging statistics’.
If you need a physical charging card in addition to the chargeON app, you can order one for free in the app under ‘Account’ > ‘Charging card’.
Duration, kilometres & conditions
Cars available from stock (= fastest possible availability) can be booked up to 30 days in advance. On Clyde.ch, you’ll also find cars that aren’t immediately available from stock, e.g. cars that will be available in the coming months. You can book these as many days in advance as you like; however, the car handover must take place in the month of availability specified by us. For example, if you book a car in January that will be available from April, the car you booked must be handed over to you in April. The minimum term you select begins on the day the vehicle is handed over to you.
The right to drive extends to journeys in Switzerland and the Principality of Liechtenstein, in the states of Europe and in the Mediterranean rim and island states. The insurance cover does not apply in the following countries and driving in these countries is therefore prohibited: Algeria, Armenia, Azerbaijan, Egypt, Georgia, Kazakhstan, Lebanon, Libya, Moldova, Russian Federation, Syria, Ukraine and Belarus.The predominant place of use of the car must be in Switzerland or Liechtenstein.
Yes, of course. Clyde lets your family and friends get behind the wheel, too; however, responsibility and liability remains with the person who took out the subscription.
No problem. The kilometres will be billed over the entire term of your subscription. With a 12-month subscription with 1,000 km per month, you’ll have 12,000 km credit for the entire term. It doesn’t matter whether you drive a little more in one month or less in another month. After the car is returned, we’ll send you a separate invoice for any additional kilometres. We charge you a price per additional kilometre in accordance with our catalogue of fees, regardless of the vehicle.
We will gladly accept your change of address via e-mail [email protected]. As soon as we have registered your new address, we will initiate the ordering of the insurance certificate, which will be sent directly to the traffic office (STVA).
Clyde sends the location form directly to the relevant driver and vehicle licensing office (STVA). Please visit the STVA in person within 14 days from today to exchange your number plate.
As soon as you receive the new vehicle registration document, please send us a digital copy.
As soon as you receive the new vehicle registration document, please send us a digital copy.
Please take your ID and, if applicable, your licence plate with you so that the documents and, if applicable, your licence plate can be exchanged. Please also send us a copy of your new vehicle registration document.
Insurance, damage, tyres & service
You can easily have the service done in a garage authorized by the manufacturer. You drive the car, Clyde will take care of inspection, wear and tear. Easy!
Whether it’s scratches, hail, accident or breakdown: always complete the damage report in MyClyde regardless of the nature of the damage. More information on damage can be found here.
If your car is delivered between 1 April and 31 August, it will be equipped with summer tyres. If it’s delivered between 1 September and 31 March, you’ll get your Clyde with winter tyres. When it comes time for a tyre change, you can arrange an appointment with one of the following Clyde tyre partners . The removed tyres will be stored for you. More information can be found here.
As a general rule, you should use winter tyres from October to Easter. And from Easter to October, you’re best off using summer tyres. But bear in mind: depending on the weather, an early switch from summer to winter tyres might be in order. Most manufacturers recommend making the switch when the temperature dips below 7 degrees Celsius.
In addition to liability insurance, your vehicle is also covered by partial and fully comprehensive insurance. Partial comprehensive cover generally covers any damage to your car for which you are not responsible (not caused intentionally). This includes damage caused by fire, natural forces, animal collision, vandalism, theft and any glass breakage. The excess for partial comprehensive cover for individuals and fleet vehicles is CHF 0.
For private customers, the excess for the fully comprehensive insurance (collision) standard package is CHF 1,500. This can be reduced to CHF 1,000 or CHF 500 during the booking process for an additional charge. The excess covers damage to your own car caused by standard collision events (e.g. rear-end collision, collision with a pillar, etc.). Excess is always calculated per claim.
If damage is caused to another vehicle, person or object in a collision, this is covered by the liability insurance. For private customers, the excess for liability insurance is CHF 0.
For fleet vehicles, the excess is always CHF 1,000 for the liability insurance and CHF 1,500 for the fully comprehensive insurance (collision). Your excess cannot be reduced in this case.
For a monthly surcharge you can select the Insurance Plus option, which provides you with cover for glass and parking damage.
For private customers, the excess for the fully comprehensive insurance (collision) standard package is CHF 1,500. This can be reduced to CHF 1,000 or CHF 500 during the booking process for an additional charge. The excess covers damage to your own car caused by standard collision events (e.g. rear-end collision, collision with a pillar, etc.). Excess is always calculated per claim.
If damage is caused to another vehicle, person or object in a collision, this is covered by the liability insurance. For private customers, the excess for liability insurance is CHF 0.
For fleet vehicles, the excess is always CHF 1,000 for the liability insurance and CHF 1,500 for the fully comprehensive insurance (collision). Your excess cannot be reduced in this case.
For a monthly surcharge you can select the Insurance Plus option, which provides you with cover for glass and parking damage.
The following services are included in the package:
Parking damage:
Cover extends to include damage caused to the parked vehicle by unknown persons. Hitting a kerb, on the other hand, is considered collision damage and is not covered by the insurance. Two claims per calendar year are covered. The excess for these types of claims is CHF 500 and payable for each claim. The insured amount is unlimited.
Important: please always report any parking damage to us immediately. As a maximum of two claims are covered per year, they cannot be collected over several years or asserted retroactively when the vehicle is returned.
Extended glass cover:
Glass breakage on the front and rear windscreens, side windows and sunroof are all covered as standard with partially comprehensive cover. The extended cover also insures any parts of the vehicle that are made of glass, Plexiglas or similar hard materials (e.g. headlights, auxiliary headlights, fog lights, indicators, reflectors, reversing lights, rear-view mirror glass and number plate lights). The excess for these types of claims is CHF 0 and payable for each claim.
Parking damage:
Cover extends to include damage caused to the parked vehicle by unknown persons. Hitting a kerb, on the other hand, is considered collision damage and is not covered by the insurance. Two claims per calendar year are covered. The excess for these types of claims is CHF 500 and payable for each claim. The insured amount is unlimited.
Important: please always report any parking damage to us immediately. As a maximum of two claims are covered per year, they cannot be collected over several years or asserted retroactively when the vehicle is returned.
Extended glass cover:
Glass breakage on the front and rear windscreens, side windows and sunroof are all covered as standard with partially comprehensive cover. The extended cover also insures any parts of the vehicle that are made of glass, Plexiglas or similar hard materials (e.g. headlights, auxiliary headlights, fog lights, indicators, reflectors, reversing lights, rear-view mirror glass and number plate lights). The excess for these types of claims is CHF 0 and payable for each claim.
Vehicle exchange & return
Clyde is committed to complete flexibility and only offers electric cars on a subscription basis. But luckily, it feels just like driving your own electric car. Thanks to our subscription periods, ranging from 1 to 48 months, you have the flexibility to determine how long you’d like to be on the road and can easily switch to another model once the minimum subscription period has expired if your wishes or needs change.
In principle, we want to make life as easy as possible for you. However, we do reserve the right to change your car for an equivalent one after 24 months or 40,000 km. Should this be the case, we will inform you two months in advance.
After your minimum subscription duration you can cancel your subscription at any time on MyClyde with a notice period of at least 10 days before the end of your subscription period.
It’s up to you: Do you want us to pick up the car from you, or will you return it yourself? You can find all the information on returns on our Returns page.
If you would like to take advantage of a home pick-up, we will charge a one-off fee of CHF 150. Alternatively, you can drop off your electric car free of charge at our location in Lupfig.
To make the return of your Clyde car as easy as possible, please do the following before your appointment:
1. Charging & technology
Fully charged: please ensure the car is fully charged when you bring it to the agreed return location.
Delete user data: remove your main user account from the car’s infotainment system and reset the system to its factory settings.
Unpair the car in the app: remove the car from your account/the digital garage in your app.
Charging card: if you have one of our physical charging cards, it will be automatically deactivated when you return the car.
2. Cleaning (interior & exterior)
We want the next subscriber to be happy about their new car. Please return the car as clean as you would expect a new car to be. This includes:
Exterior: put the car through a car wash.
Interior: thoroughly vacuum the entire interior and boot (including seats and floor mats).
Details: please clean the dashboard, fittings and door panels (incl. handles and buttons), removing any dust and signs of use.
3. Accessories & documents
Make sure all the keys, vehicle papers and accessories (e.g. charging cables, high-visibility vests, first-aid kit) that you received at handover are in the vehicle.
Here’s a tip for you:
If any damage that goes beyond normal wear and tear occurs during your subscription term, please notify us via MyClyde, ideally before returning the car.
Note regarding parking damage under ‘Insurance Plus’: You cannot report all cases of damage together at the end of the subscription term. Instead, you must report each case of damage separately via MyClyde during the subscription term – two cases of damage per year are allowed.
If you would like to take advantage of a home pick-up, we will charge a one-off fee of CHF 150. Alternatively, you can drop off your electric car free of charge at our location in Lupfig.
To make the return of your Clyde car as easy as possible, please do the following before your appointment:
1. Charging & technology
Fully charged: please ensure the car is fully charged when you bring it to the agreed return location.
Delete user data: remove your main user account from the car’s infotainment system and reset the system to its factory settings.
Unpair the car in the app: remove the car from your account/the digital garage in your app.
Charging card: if you have one of our physical charging cards, it will be automatically deactivated when you return the car.
2. Cleaning (interior & exterior)
We want the next subscriber to be happy about their new car. Please return the car as clean as you would expect a new car to be. This includes:
Exterior: put the car through a car wash.
Interior: thoroughly vacuum the entire interior and boot (including seats and floor mats).
Details: please clean the dashboard, fittings and door panels (incl. handles and buttons), removing any dust and signs of use.
3. Accessories & documents
Make sure all the keys, vehicle papers and accessories (e.g. charging cables, high-visibility vests, first-aid kit) that you received at handover are in the vehicle.
Here’s a tip for you:
If any damage that goes beyond normal wear and tear occurs during your subscription term, please notify us via MyClyde, ideally before returning the car.
Note regarding parking damage under ‘Insurance Plus’: You cannot report all cases of damage together at the end of the subscription term. Instead, you must report each case of damage separately via MyClyde during the subscription term – two cases of damage per year are allowed.
Switching your car is very easy. Just send us an email to [email protected] with the following information:
- Link to the desired car
- Desired mileage package
- Desired minimum subscription duration
Our Customer Care will contact you for a changeover date. Return and handover will be on the same day.
- Link to the desired car
- Desired mileage package
- Desired minimum subscription duration
Our Customer Care will contact you for a changeover date. Return and handover will be on the same day.
Back to New? Switching your car within the minimum subscription duration is unfortunately not possible. After your minimum subscription duration has expired, you can easily switch cars.