Rapid assistance in the event of a breakdown.

I’ve had a
break-
down.

Rapid assistance in the event of a breakdown.

Is there an issue with your vehicle that was not caused by an accident? Are you getting a warning light on your dashboard or an error message on the display? Is your car making an unusual noise or just won’t start? We’ll be happy to help. Please note the guidelines below.

What should I
do in the
event of a
breakdown?

Choose a car in subscription

Call
roadside assistance.

If your car is not roadworthy, phone our 24-hour roadside assistance – contact details are below. You have the right to a free replacement vehicle, which roadside assistance will organise for you.

Choose the subscription options

Arrange an
appointment.

If your car is roadworthy, you can book it in at a Clyde partner garage. Please make sure that the garage handles your make of vehicle. The garage will provide you with a replacement vehicle while yours is being repaired. If you’re not able to find a suitable garage, please get in touch with us.

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Tell

Clyde.

Report your breakdown to Clyde via email at [email protected]. We’ll take a look at your claim and let you know if we need any more information.

How am I covered in the event of a breakdown?

If it’s a technical fault not caused by external interference, you won’t need to pay anything. This type of fault is covered either by your manufacturer warranty or by Clyde. You will be informed by the garage or Clyde in each individual case.

24-hour
roadside
assistance

Contact your 24-hour roadside assistance


Audi, Seat, Škoda und VW:
+41 848 024 365

Porsche:
+41 800 724 911

Tesla:
+41 618 553 021

Polestar:
+41 800 564 519

BMW & Mini:
+41 84 485 7575

Mercedes:
+41 22 567 53 34

Keep calm and don’t panic.

Breakdowns happen – even in a Clyde car. We’ll be by your side if you ever break down. If you have any questions, feel free to email us at [email protected] or give us a call on +41 44 315 40 55. Our service hours are Monday to Friday from 8 am to 6 pm and Saturday from 8 am to 2 pm.

[email protected]

Any
questions?

We’ve got the answers.

First, check your car’s manual. If you can’t find the physical copy of your manual, you can find a digital copy in your car’s infotainment system. Basically, red or flashing icons indicate an urgent problem and require immediate action. You should contact your garage and stop driving the car. Yellow warning lights should be checked as soon as possible, and you need to contact your garage. As the driver of the car, you are responsible for this.

If your car needs repairs through no fault of your own or if the work is expected to take longer than two hours (e.g. service or warranty work), we will provide you with a replacement vehicle while the work is carried out.

In the event of a flat/damaged tyre and any damage to the wheel rims, you are responsible for covering all related costs. For damage to wheel rims, you’ll only need to pay up to the amount of your agreed excess for fully comprehensive insurance.

Breakdown repairs can be carried out in one of Clyde’s partner garages. Please make sure that the garage handles your make of vehicle. If you’re not able to find a suitable garage, please get in touch with us.

Clyde’s roadside assistance also operates abroad. Please contact roadside assistance for your make of vehicle.