Unfortunately, we do not provide replacement vehicles for tyre changes. If your car needs repairs through no fault of your own or if the work is expected to take longer than two hours (e.g. service or warranty work), we will provide you with a replacement vehicle while the work is carried out.

In the event of a flat/damaged tyre and any damage to the wheel rims, you are responsible for covering all related costs. For damage to wheel rims, you’ll only need to pay up to the amount of your agreed excess for fully comprehensive insurance.

Yes, you need to change your tyres for summer and winter. But when is the right time to do it? As a general rule, you should use summer tyres from Easter to October and winter tyres from October to Easter. To be on the safe side, we’ll notify you in good time via email.

Your tyres will wear out over time and you will therefore need to replace them at a certain point. If the tread depth is less than 1.6 mm, by law you need to get new tyres. However, we recommend changing your summer tyres when the tread depth is 3 mm, and winter tyres when the tread depth is 4 mm.

We store all the tyres in one place. So when your tyre change is due, your preferred tyre partner will request your tyres from us. All you need to do is book your car in. Your tyres will then be delivered to the tyre partner in time for the change.

Your personalised tyre labels will be ready for when you get your tyres changed in the glove compartment when your dream car is delivered. These help us keep your tyres organised properly in storage. Before you get your tyres changed, please make sure that the labels are in the glove compartment and show them to your local tyre partner.